FAQ's

1. Product Use & Safety

Q: How does red light therapy work?
A: Red and infrared light penetrate the skin to stimulate collagen production, boost circulation, and encourage natural healing—leaving skin smoother, firmer, and more radiant.

Q: Is the mask safe for all skin types?
A: Yes! Our mask is safe, non-invasive, and gentle on all skin types. There’s no pain, heat, or downtime.

Q: How often should I use the mask?
A: For best results, we recommend 3–5 sessions per week, 10–20 minutes each.

Q: When will I start seeing results?
A: Most users notice healthier, glowing skin in just 4–6 weeks of consistent use.

Q: Can I use the mask with other skincare products?
A: Yes! For best absorption, use it on clean, dry skin and follow with your favorite serums or moisturizers.

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2. Technical & Features

Q: What’s the difference between red, blue, yellow, and infrared light?
A:

• Red Light – Boosts collagen, reduces wrinkles, and firms skin

• Blue Light – Targets acne-causing bacteria

• Yellow Light – Calms redness and brightens skin tone

• Infrared Light – Repairs at a deeper cellular level

Q: How long does the battery last?
A: One full charge provides multiple sessions—perfect for regular use without constant recharging.

Q: Is it wireless and rechargeable?
A: Yes! The mask is wireless, rechargeable, and designed for comfortable, hands-free use.

Q: Does the mask have an automatic shut-off?
A: Absolutely. You can set the timer (10/20/30 minutes), and it will shut off automatically for safety.

Q: How do I clean and store the mask?
A: Simply wipe it down with a soft, dry or slightly damp cloth after use. Store in a cool, dry place.

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3. Shipping & Returns

Q: How long will shipping take?
A: Orders ship within 3–5 business days. Delivery typically takes 7–14 business days depending on location.

Q: Do you ship internationally?
A: Yes! We offer worldwide shipping—rates and times vary by country.

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied, simply return it within 30 days for a full refund.

Q: Do you offer a warranty or guarantee?
A: Yes, all devices come with a 1-year warranty for peace of mind.

Q: Is my payment information secure?
A: 100%. Our checkout uses the latest SSL encryption to keep your information safe and private.

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4. Results & Expectations

Q: Will this replace professional treatments?
A: Our mask delivers professional-quality results at home, at a fraction of the cost. It’s designed to complement or even replace costly in-office sessions.

Q: Does it help with acne, wrinkles, and redness?
A: Yes—different light modes target multiple skin concerns, from breakouts to aging to discoloration.

Q: How long should each session last?
A: Sessions last 10–20 minutes, depending on your skin goals.

Q: Can I see results without daily use?
A: Absolutely. Consistency matters more than daily use. 3–5 times per week is enough to see visible improvements.

Q: Are results permanent?
A: Results last as long as you maintain consistent treatments and a healthy skincare routine.

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5. Trust & Support

Q: Do you offer a money-back guarantee?
A: Yes—try it risk-free for 30 days. If you’re not happy, we’ll refund your purchase.

Q: How do I contact support if I need help?
A: You can reach us anytime through our Contact page or at support@avelleo.com. Our team is happy to help.

Q: Do you provide instructions with the product?
A: Yes, each mask comes with a simple step-by-step guide.

Q: What makes Avelleo different from other brands?
A: We combine professional-level technology, user-friendly design, and an affordable price—giving you clinic-quality results at home, without the bulk, hassle, or high costs of other masks.